Pricing
Our pricing. On the website, where pricing belongs.
Nobody else in this market publishes rates, which tells you something about how those rates get set. Here is ours.
| Package | Rate |
|---|---|
| Billing only Practices with in-house coding that need claims, submission and A/R handled. | 4.5% of monthly collections |
| Full revenue cycle Eligibility through patient collections, handled end to end by one team. | 5.5% of monthly collections |
| Full RCM + coding Practices without a certified coder on staff, or with more volume than one can carry. | 6.5% of monthly collections |
| Credentialing New providers, new practices, or enrollments that have lapsed and need rebuilding. | $275 per provider, per payer |
| Aged A/R recovery Receivables a previous biller stopped working. No recovery, no fee. | 12% of what we recover |
Included at every tier
Dashboard access, a named account manager, monthly performance review, the patient support line, all reporting, and onboarding and system setup. None of it is an add-on.
What costs extra
Nothing. No setup fees, no per-claim fees, no statement fees, no report fees and no clearinghouse markup. Practices billing over $2M annually get custom pricing below the table above.
Service commitments
What we commit to, in writing, with a penalty attached.
Promises are free. These are not — each one carries a fee credit if we miss it, written into the agreement. Credits are automatic, and we report our own misses on your monthly review rather than waiting to be caught.
| Commitment | The standard | If we miss it |
|---|---|---|
| Claims submitted | Within 1 business day of complete charges | 10% fee credit that month |
| Denials triaged | Within 2 business days of receipt | 10% fee credit that month |
| Appeals filed | Within 10 business days of triage | 10% fee credit that month |
| You reach a human | Within 4 business hours, your named account manager | 5% fee credit that month |
| Monthly review | A live call, not an emailed PDF | 5% fee credit that month |
| Data on exit | Complete export within 10 business days | Final month's fee refunded |
You want the cheapest option available.
There are companies advertising 2.49%. Some of them are fine. Most are running high claim volume per biller, and your A/R will show it inside two quarters.
You want someone who will not push back.
We will tell you when documentation does not support the level being billed. If that is an unwelcome conversation, this will not work.
The front desk is off-limits.
Roughly a third of denials originate before the encounter. If registration and eligibility cannot be touched, we can only treat symptoms.
You want to bill more aggressively than your documentation supports.
Not a service we offer, at any price.
You want a three-year contract for the discount.
We do not offer one. If the work is good you will stay, and if it is not you should be able to leave.