A/R Management

Working A/R oldest-first is how claims die at timely filing.

What breaks here

The intuitive way to work an aging report is from the top: oldest first. It is also close to the worst way. A 190-day claim with no filing deadline pressure gets attention while a 70-day claim with a 90-day window quietly expires.

The other problem is economic. A billing company paid on collections earns more per minute working fresh claims than old ones. The math tells them to leave your aged A/R alone. Most do. It rarely appears in the report as a decision — it just shows up later as a write-off.

What we do about it

A/R is worked by filing deadline first and expected recovery second. Every account carries a documented action history, so you can see what was tried and when rather than a status code.

Aged and legacy A/R is handled as a separate recovery project, priced at 12% of what we actually recover. If we recover nothing, you pay nothing. During the audit we will tell you plainly what is realistically collectible and what is already dead — that second number is usually the one nobody has said out loud.